Help Center

• Orders are packed and shipped Monday-Friday only. 
  
• Most orders are shipped within 24 hours from the order date. 
  
• Orders placed on the weekend and select holidays are processed on the next business day. If we are unable to process your order due to inaccurate or incomplete payment information, your order processing may be delayed an additional 2 business days. 
  
• Orders with out of stock item(s) may be cancelled.
  

This website only accept  and use PayPal to receive / refund payments for the sale of goods and services. For more info click PayPal.

Only online purchases made through richcottonusa.com are valid for exchange, credit, or refund within 30 days of the ship date. Your Invoice provides a postmark date that specifies the last day you have to return your merchandise by mail. Refunds are only available for online purchases returned by mail. Merchandise returned to Rich Cotton will be eligible for exchange or store credit towards your next purchase. 

Items must be returned unworn, unwashed, and unused, with tags attached and must be accompanied by the original invoice. Final sale merchandise may not be returned for a refund, credit, or exchange; unless received damaged, defective, or the wrong item(s) was shipped.

Please allow 2-3 weeks from the return shipped date for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement.

We want you to love your Rich Cotton's purchase! But if for some reason you would like to make a return, we will gladly assist you within 30 days of purchase.

Email to us, we promise that it won't take too long to answer you! 

richcottonamazon@gmail.com