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Policy

SHIPPING POLICY

Orders are packed and shipped Monday-Friday only. Most orders are shipped within 24 hours from the order date. Orders placed on the weekend and select holidays are processed on the next business day. If we are unable to process your order due to inaccurate or incomplete payment information, your order processing may be delayed an additional 2 business days. Orders with out of stock item(s) may take an additional 5 business days to process and ship.

RETURN POLICY

What is your Return Policy?

Only online purchases made through richcottonusa.com are valid for exchange, credit, or refund within 30 days of the ship date. Your Invoice provides a postmark date that specifies the last day you have to return your merchandise by mail. Refunds are only available for online purchases returned by mail. Merchandise returned to Rich Cotton will be eligible for exchange or store credit towards your next purchase.

Items must be returned unworn, unwashed, and unused, with tags attached and must be accompanied by the original invoice. Final sale merchandise may not be returned for a refund, credit, or exchange; unless received damaged, defective, or the wrong item(s) was shipped.

How soon will I receive a refund for my return?

Please allow 2-3 weeks from the return shipped date for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement.

How to Return

Returns are accepted within 30 days from the shipped date. Please note final sale merchandise may not be returned for a refund or exchange; unless received damaged, defective, or the wrong item(s). Returns must be unworn, unaltered, and unwashed with all tags attached. 

Returning to our Online Returns address

Your order will include an invoice and return form.  On your Return Form, check off the items you wish to return and list the return reason codes. 
Securely pack your merchandise and Return Form in the original package if possible. Place the pre-printed Return Label on the outside of your package. Please note that the Return Label is not pre-paid, therefore, you will be responsible for the return shipping cost. In addition, return shipping is non-refundable; unless you received damaged, defective, or wrong item(s). 

Mail your online returns to the following address: 

Rich Cotton LLC
455 Alfred Avenue
Teaneck NJ, 07666

Please allow 2-3 weeks from the return shipped date for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement. For returns from International and APO/FPO addresses, please allow 4-6 weeks from the return shipped date for your account to be credited, and 2-3 billing cycles for the credit to appear on your statement.

 

PAYMENTS

This website only accept  and use PayPal to receive / refund payments for the sale of goods and services. For more info click PayPal